Effective Date: November 5, 2025 Last Updated: November 5, 2025

1. Introduction

Welcome to Cubby, LLC (“Cubby,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Our Contact Information:
Cubby, LLC
2540 Madison Street, Suite E
Clarksville, TN 37043
Email: hello@heycubby.com

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for membership or services
• Make a purchase or payment
• Sign up for our newsletter or marketing communications
• Contact us with inquiries or support requests
• Participate in events, workshops, or programs

The types of personal information we collect include:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address, and payment transaction data (processed securely through our payment processors)
• Account Information: Username, password, membership preferences
• Communication Data: Any information you provide when contacting us or participating in our community

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity through cookies and similar tracking technologies:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Operations

• Process membership registrations and renewals
• Facilitate payments and transactions
• Provide access to our facilities, resources, and services
• Manage your account and preferences
• Respond to your inquiries and provide customer support

3.2 Marketing and Communications

• Send newsletters, promotional materials, and updates about our services
• Inform you about events, workshops, and special offers
• Conduct surveys and gather feedback
• Personalize your experience with relevant content

3.3 Business Operations and Analytics

• Analyze website usage and improve our services
• Monitor and enhance website performance and security
• Conduct internal research and development
• Comply with legal obligations and enforce our terms

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Square, Stripe, and PayPal process payment transactions securely
• Email Marketing: Flodesk manages our email communications and newsletters
• Customer Relationship Management: GoHighLevel helps us manage customer relationships and communications

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Sister Companies and Affiliates

We may share your information with our affiliated companies and sister organizations for business purposes, marketing, and to provide you with information about related services that may interest you.

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our terms of service and other agreements

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access, review, and update your personal information. You can do this by:

• Logging into your account and updating your profile
• Contacting us at hello@heycubby.com

6.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions. We will respond to deletion requests within a reasonable timeframe.

6.3 Marketing Opt-Out

You can opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us at hello@heycubby.com
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your membership or services.

6.4 Cookie Management

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of personal information (note: we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@heycubby.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary based on:

• Active membership or account status
• Legal, tax, and accounting requirements
• Dispute resolution and enforcement of agreements
• Legitimate business purposes

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Our services are based in the United States and primarily serve customers in Middle Tennessee. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cubby, LLC
2540 Madison Street, Suite E
Clarksville, TN 37043
Email: hello@heycubby.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Thank you for trusting Cubby, LLC with your personal information. We are committed to protecting your privacy and providing you with exceptional service.